Here we answer your commonly asked questions. Don’t see an answer you need? Contact us with it and we’ll give you the information you need!
We strive to be an environmentally conscious cleaning company and our staff are trained to use the most gentle and effective cleaning solutions in your home. While we are open to your wishes, bleach, Easy Off, Pledge and CLR are cleaning products that BRF Cleaning Services will not use in your home. We are always testing new products to see if they live up to their word and in turn, are worth living in your space.
Common ingredients in our cleaning products include: vinegar, hydrogen peroxide, essential oils, baking soda, dish soap, rubbing alcohol, as well as store-bought natural cleaners. Using harsh chemicals is less safe for our staff and your family, and the ingredients listed above disinfect, clean, and polish the surfaces of your home just as well.
To bring your home’s cleanliness up to our standard of excellence, the first time we visit your home generally will take longer. Most of our customers prefer to schedule regular cleanings, (bi-monthly and monthly being the most popular), to cut down on the time needed to clean after the first visit.
Since your home is unique and has specific needs, it may take more or less time for us to clean your home compared to the house two doors down. Once we get to know your home, though, it will be quite consistent with how long each cleaning takes.
Our lifestyle and habits dictate how our homes are kept and we’re all different, so it can be hard to predict this without cleaning the space first.
When we speak with you to confirm your initial cleaning, we will be able to provide you with a ballpark estimate, and then confirm that once your initial clean has been completed. Click here for a free estimate.
You know your pets better than we do. If the pet is comfortable around a new person, noise, and a vacuum or mop (which freaks out many animals), then having the pet at home is fine with us. To ensure everyone’s comfort and safety however, we recommend that the animal be in a crate or separate room for the duration of the job.
Please Note: We do NOT walk, feed or clean up urine or feces left from animals.
Yes. We are able to provide proof of insurance if requested.
If you leave fresh linens on the bed and specifically request this at the time of booking, we will change and launder them. Beds will be made regardless of linen changes. Additional loads of laundry can be done as well but must be added to your booking in advance to make sure that we have accounted for enough time to complete the task.
Only if you would like to be. If you won’t be home, just let us know what kind of entry and exit arrangement you would like. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.
Fill out our easy estimate request and within 24 hours, you’ll be contacted by our office to review your booking, iron out any details and clarify requests. Then, a confirmation email will be sent out with customer guidelines for you to sign & return to us prior to our arrival. You’ve just booked your first cleaning and now you can go back to doing the more exciting things in life!
Ask away! We pride ourselves on being accommodating. As long as we are able to do the job (have the right tools and training), we would be glad to schedule in extra work at your home. Please discuss your requirements at least 48 hours prior to the visit so that we can allot any additional time.
Certainly! Give us a call to set your appointment up. You’ll be charged our prevailing hourly rate for one-time cleans, and we will discuss a priority list for your visit. We have a 3 hour minimum.
You can easily pay via debit/credit card or check after your service. After each cleaning, an invoice will be sent to you via email, which is due upon receipt. You will be able to pay with card here, or send a check if you prefer. Note that lack of payment of previous cleanings means we will be unable to service your home until all bills are paid. If a history of late payment has been established, payment prior to cleaning will be required.
In order to prevent a last-minute cancellation, we send out reminder emails and text notifications prior to your service and require a 48-hour notice for cancellation – voicemail or email is acceptable and all messages are time stamped for accuracy. At the time of your call, we can go over a time that works out best for you to reschedule your appointment.Without a (48) hour notice you will be charged 25% of your cleaning. Cancellations on the same day of service for any reason will be charged half the rate of service. All cancellations must be made through our office.
We believe in shining a spotlight on an issue rather than sweeping it under the rug. If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then something can happen (we are human, after all). Once reported to the office, we contact you to discuss a fair and quick resolution.
If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate. We do ask that any irreplaceable items be put away and anything you are concerned about is noted at the time of booking. Please note, we don’t repair or replace existing damage or improperly installed items.
While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.
Black River Falls Cleaning Services is happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.